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Sunday, 3 December 2017

Hospitality Education for class XI

The importance of choosing a degree as well as courses available is a vital and crucial part for every student as it is the building block of future success.

Influencing career choice can either be intrinsic, extrinsic or both.
Today, hospitality education is a coveted career and the National Council receives four times more applications than its fixed intake. India has nearly 150 institutes in the approved category, both in the government and private sector. And there are 25 craft-level institutes, which impart short courses. So, 18,000 trained professionals are produced every year, 22 percent at the skills level and 78 per cent at graduate level. A survey by the Ministry of Tourism indicates that there is a demand for 2.03 lakh trained hospitality professionals every year of which 66 percent is at skill level, and 34 per cent at managerial level.

Hospitality Management is a career which is gaining more attention through out the world that it has in the past. Before, hotel managers usually graduated college with some degree in the business. Now, there is entire degree programs designed to give students the opportunity to focus their studies on the interesting world of hotels. It is one of the in demands nowadays and especially they're a lot of job opportunities.

The importance of employee training and development in hospitality can’t be overstated, because every job ultimately aims for guest satisfaction. Workers in every facet of hospitality, from dishwashers to managers and owners, affect the guest experience. Without proper training, employee-guest encounters can go off track, affecting your bottom line. Training can be expensive, but the benefits can outweigh the costs involved.
Needs Assessment

You can get the best results from a training program by targeting specific areas that need improvement. For example, if you’ve noticed an increase in complaints from guests about food quality and service, your training efforts might concentrate on these two areas. 

The chief function of businesses in the hospitality industry is to serve people -- whether it's food, lodging or a combination of these and other services. The importance of employee training and development in hospitality can’t be overstated, because every job ultimately aims for guest satisfaction. Workers in every facet of hospitality, from dishwashers to managers and owners, affect the guest experience. Without proper training, employee-guest encounters can go off track, affecting your bottom line. Training can be expensive, but the benefits can outweigh the costs involved.

Needs Assessment

You can get the best results from a training program by targeting specific areas that need improvement. For example, if you’ve noticed an increase in complaints from guests about food quality and service, your training efforts might concentrate on these two areas. You might compel your cooks to enroll in company-paid culinary classes or bring in servers from notable established restaurants to provide instruction for your wait staff. The importance of these efforts will be apparent when customer complaints turn to praises and you begin to notice an increase in repeat business.

New Recruits

It’s important to begin training your new recruits soon after hire, instructing them on your standard operating procedures and the specifics of their jobs. Doing so places them on the right path from the beginning of their employment and thwarts the development of bad habits. Job training for new hires should go well beyond the initial orientation, which typically focuses on your company policies and employee benefits; consistent training can contribute considerably to the advancement of your organization. When you invest in new employees by providing learning opportunities, they may be inspired to do more than the minimum required of them. Adequate and appropriate training furthers your ability to determine the potential superstars who might be shaped into leaders

Development

Developing your employees is essential to providing a consistent level of guest satisfaction over time. After you’ve built a reputation for excellent service, you might select your top performers to take part in advanced training that may be associated with promotions. 

Additional Benefits

Providing ongoing attention to training and development affects your business’s ability to remain competitive. Hospitality is fast paced and constantly evolving. The best way to beat your competitors may be through ensuring your employees' expertise in performing the day-to-day necessities, such as maintaining exceptionally high levels of housekeeping or making sure front desk employees are adept with computers and other technological tools required in their jobs.

The admission to the programme is done through the Joint Entrance Examination (JEE). Candidates can get admission in 21 Central Institutes of Hotel Management, eight State Government Institutes of Hotel Management, 12 Private Institutes of Hotel Management affiliated with the National Council of Hotel Management and Catering Technology and five Food Craft Institutes located in different parts of the country. There are approximately 6,000 seats combined in all these institutes for admission to BSc Hospitality and Hotel Administration programme. In all, there are 41 institutes in the country that are affiliated with the National Council of Hotel Management and Catering Technology.

The career in hospitality management ranges from being an entrepreneur and starting your own company or consultancy to work on managerial posts, as chef or in housekeeping.If you love being among people and have initial hospitality skills, then your study and work both become easy and fun. It enhances your etiquettes and skills to meet and serve people as per their desires, which also add to your versatility.

1 comment:

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